Claudia Delgado
Senior Account Manager | Client Retention Expert
Los Angeles, CA
Professional Summary
Results-oriented Account Manager with over a decade of experience managing large-scale retail and wholesale accounts for leading brands. Proven track record in driving account growth, launching new products, and surpassing client objectives. Expertise spans relationship management, cross-functional leadership, market analysis, and process optimization.
Professional Experience
Account Manager
Mar 2019 - June 2025VH Group LLC, Los Angeles, CA
- • Manage $100M+ in annual sales across high-profile retail and wholesale accounts, serving as primary client liaison
- • Built and strengthened relationships with key decision makers—achieving a 40% increase in client retention
- • Identified upsell and cross-sell opportunities, leading to 20% revenue growth year-over-year
- • Analyzed complex sales and market data to inform strategic recommendations and account planning
- • Represent company at industry trade shows; secured 16 new client accounts in 2024
- • Streamlined communication and process flows with sales, costing, and development teams to deliver projects on time and within budget
Product Development / Account Manager
Mar 2015 - Aug 2018Yiwu Huahong Culture & Creativity (GW Art Décor), Ontario, CA
- • Led end-to-end product development for seasonal programs, managing timelines, budgets, and quality control for U.S. and China-based teams
- • Managed vendor relationships, negotiating costs and approving samples for Ross, At Home, Burlington, Lowe's, and the Marmaxx Group
- • Launched 900+ SKUs to market annually, achieving "fastest time-to-market" recognition by leadership
- • Conducted trend and competitor analysis, directly informing design and merchandising strategy
Product Development Specialist
Apr 2013 - Mar 2015A&A Art Gallery, Ontario, CA
- • Elevated product output by 75% through improved vendor coordination and agile project management
- • Managed wall décor programs and drove successful negotiations with domestic and overseas vendors, increasing gross margin by 13%
- • Orchestrated large-scale product presentations at trade shows, expanding client base by 15%
Account Manager & Product Developer
Feb 2011 - Apr 2013Gibson Overseas, Vernon, CA
- • Developed and launched multiple product lines for Walmart and Sam's Club, aligning closely with merchandising teams to exceed client objectives
- • Optimized product assortments based on sales analysis, resulting in 40% sales lift within the category
Core Competencies
- Account Management & Client Retention
- Sales Growth & Upselling Strategies
- Product Lifecycle Development
- Vendor Negotiation & Supply Chain Coordination
- Cross-Functional Team Leadership
- Trend Forecasting & Market Analysis
- SKU Management & Merchandising
- Advanced Microsoft Office & Adobe Creative Suite
- Bilingual: English & Spanish (Fluent)
Technical Skills
Microsoft Office Suite
Excel (Expert)WordPowerPointOutlookAccess
Google Workspace
SheetsDocsSlidesForms
Creative & Cloud Tools
Adobe PhotoshopAdobe IllustratorAdobe InDesignGoogle DriveDropboxOneDrive
Education
Associate of Arts, Liberal Arts
Los Angeles Trade–Technical College
Los Angeles, CA
Additional Coursework, Marketing
California State University, Los Angeles
Los Angeles, CA
Let's Work Together
Ready to drive your business growth? Let's discuss how I can help expand your accounts.
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